Account & Login Help
Assistance with login access, role selection, password-related issues and user-account access.
Support & Help Centre
Practical support for institutions, administrators and platform users.
Find guidance for CAPMS access, institutional onboarding, technical issues, billing enquiries and general support.
Support ChannelsEmail • Phone • WhatsApp
Use the appropriate channel depending on the type and urgency of your enquiry.
How We Can Help
Support organised around real user needs.
Choose the area that best matches your enquiry so the right support path can be followed quickly.
Institution Onboarding
Guidance for initial setup, institutional structures, administrator configuration, branding and deployment preparation.
CAPMS Support
Help with project workflows, supervision, chapter submission, defence management, integrity tools and institutional controls.
Technical Issues
Report platform errors, loading problems, broken links, browser issues or unexpected system behaviour.
Billing & Subscription Enquiries
Questions relating to licensing, subscription models, renewals and payment arrangements for institutional deployments.
Partnership & Deployment
Discuss institutional collaboration, demonstrations, deployment models and implementation planning.
Direct Support Channels
Reach Cathund Digital directly.
For faster support, include your institution name, role, affected page or feature, and a short description of the issue.
Frequently Asked Questions
Common support questions.
These answers can be expanded as support documentation grows.
I cannot log in. What should I do?
Confirm that you are using the correct role and login page. If access still fails, contact your institution administrator or Cathund Digital support with your institution name and role.
Can an institution customise CAPMS?
CAPMS is designed around institution-level configuration, including academic structures, role permissions and deployment settings.
How do we request an institutional demonstration?
Use the Request Demo page and provide your institution details, preferred contact information and the areas you would like demonstrated.
How should a technical problem be reported?
Include the affected page, the action you were trying to perform, what happened instead, your device/browser and a screenshot where possible.
Where can institutions ask about licensing or subscriptions?
Use the contact page or email the support address for institutional licensing, renewal, subscription and payment enquiries.